Refund policy

Refund Policy

At Altura, we want you to be completely satisfied with your purchase. If you’re not satisfied, we offer a refund or exchange within 30 days of your purchase date, subject to the following terms and conditions.

Eligibility for Refund or Exchange

To be eligible for a refund or exchange, you must provide proof of purchase, and the item(s) must be in their original condition. We reserve the right to deny any refund or exchange request if the item(s) are not returned in original condition.

Non-Refundable Items

The following items are non-refundable:

  • Gift cards

  • Downloadable software

  • Digital products

  • Any items marked as final sale

Refund Process

To request a refund, please email us at alturacalm@outlook.com with your order number and the reason for your request. Once we receive your request, we will review it and notify you via email of the approval or rejection of your refund.

Refund Method

If your refund request is approved, the refund will be processed to your original method of payment within 7–10 business days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us at alturacalm@outlook.com as soon as possible. We will provide instructions on how to proceed and work to resolve the issue promptly.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so we can evaluate the issue and make it right.

European Union 14-Day Cooling-Off Period

If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be returned in the same condition received—unused, unworn, with tags, and in original packaging. Proof of purchase is required.

Refund Confirmation

We will notify you once we’ve received and inspected your return and inform you whether the refund is approved. If approved, the refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at alturacalm@outlook.com.

Policy Updates

We reserve the right to modify this refund policy at any time. Changes take effect immediately upon posting on our website.

Altura
1280 Lexington Avenue
New York, NY 10028
United States
Phone: (917) 563-846
Email: alturacalm@outlook.com