Shipping policy

Shipping Policy

Thank you for shopping with Altura. Below is important information regarding our shipping policies.

Processing Time

Orders are typically processed within 24–72 hours after the order is placed. Processing times may vary during periods of high demand or promotional events.

Shipping Options

Shipping costs vary depending on the shipping method selected, as well as the size and weight of the package. Shipping rates are calculated and displayed at checkout.

Delivery Time

Delivery times vary based on the shipping method chosen and the destination address. Estimated delivery times will be provided during checkout but are not guaranteed.

International Shipping

We offer international shipping. Please note that customs duties, taxes, or import fees may apply depending on your country and are the responsibility of the recipient.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your shipment.

Shipping Delays

Shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, customs processing, or other unforeseen circumstances. Altura is not responsible for delays caused by the shipping carrier.

Shipping Address Accuracy

Please ensure that your shipping address is correct and complete before placing your order. Altura is not responsible for packages lost, delayed, or returned due to incorrect or incomplete address information provided by the customer.